Our Shipping Partners
Freight Shipping
At My Coffee Direct, some items exceed the capacity of regular postal carriers due to their size and weight. These larger and heavier products are shipped via a freight carrier, which we select at our discretion.
Please note that freight shipments are delivered to your curb; the delivery driver is not responsible for moving items indoors or to specific locations. We advise having assistance available to manage heavy or bulky items if personal relocation is not feasible.
Given the complexities associated with freight shipping, delays may occur due to factors beyond our control. Regrettably, we cannot assure precise delivery times due to these variables.
Lead Times
Orders placed Monday through Friday are promptly processed. Orders received on weekends are typically processed on the following business day.
Items in stock usually ship within 2-3 business days following processing. However, products on backorder may necessitate additional business days before shipment.
While we strive to provide accurate lead times on our website, these estimates are not guaranteed due to potential fluctuations in supply and other unforeseen circumstances.
Order Confirmation
Upon placing your order, you will receive an order confirmation email, indicating that your order has been received and your credit card has been pre-authorized. We then confirm the item's availability with our suppliers. If your item is on backorder or unavailable, we will cancel the pre-authorization and contact you via email. If your item is available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment
For in-stock items, once we process the charges to your credit card, your order will typically ship within five business days. Tracking information will be sent to the email address provided during checkout within 24 hours of your order leaving the warehouse. If you do not receive tracking information within six business days, please contact us at sales@mycoffeedirect.com.
No Shipping Outside the USA
Please note that we do not offer shipping outside the United States.
Changing Address
If an order has already been processed or shipped and you wish to modify the address, we will make every effort to accommodate this change. However, please anticipate delays for any address alterations. Additional charges arising from address adjustments required by our freight partners are the customer's responsibility.
Shipping Times
All shipping times are estimates and should not be perceived as guarantees. If a customer cancels an order due to a shipment not meeting the estimated timeframe, the customer is responsible for associated shipping charges, fees, warehouse storage costs, and other fees related to the order. Filing a chargeback due to shipping delays will result in criminal liability for theft.
How To Prepare For Delivery
Upon delivery, examine the packaging for any damage. If any damage is observed, note it when signing for delivery. Failure to note damages may limit our ability to assist in replacing the damaged item.
In the instance of damaged items, please send photos of the damage, the box, SKU, and a brief description to support@mycoffeedirect.com within 24 hours of arrival. Any visible signs of external damage, such as punctures, must be reported within the same timeframe. Failure to report damage within this period will result in denial of returns.
Damaged Items
Inspect delivered products for damage or defects and notify us via email within 5 business days of receiving the delivery. Failure to report damage within this timeframe will result in the rejection of refunds, free replacement parts, discounts, or exchanges.
If damage is reported within the specified timeframe, we will provide options such as free replacement parts, discounts to retain the item, or a refund or replacement. Report any damage via email to support@mycoffeedirect.com. Ensure the items remain unused, and retain the packaging and box for inspection by the freight carrier.
Missing Items
Report missing items within 5 business days of receiving your order by contacting support@mycoffeedirect.com. Mark the delivery receipt as "missing" and notify the truck driver of the shortage before signing the receipt.
Allow a brief grace period for the carrier to locate the missing items. If they remain untraceable, we will dispatch a replacement at no cost. Claims for missing items reported beyond 5 business days from delivery will be rejected.
Stolen Packages For Postal Deliveries (FedEx or UPS)
We are not accountable for stolen packages. If your shipment is marked as "delivered" by the postal carrier, you must file a claim with the carrier.
Shipping Options
Our standard "Curb-side" Pickup shipping is consistently free. Upon order submission, this option usually takes between 5-15 days for delivery to your doorstep.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.