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All Policies

MyCoffeeDirect.com is owned and operated by JR Creataions LLC. By using our site or by making a purchase from us, you agree to be bound by the below terms, conditions, and policies.

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Pricing Policy

My Coffee Direct Guarantees the lowest online price on it's products.

If you find a lower price for any products on our store, we will beat it by $50 for products listed over $2000. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as rebates and buy one, get one free offers are not eligible
  • The item must be in stock on the competitors website
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a discounter or auction website (ie; eBay, overstock, etc.)
  • Refund requests EXCLUDE special once-a-year promotions such as Black Friday/Cyber Monday. 
  • The competitor must be an Authorized Retailer of the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

*Certain exceptions may apply. 

 

Sales & Use Tax

Currently, items sold by My Coffee Direct are subject to sales tax when shipped to the following states:

  • Wyoming

Please note that currently, we do not collect sales tax on items delivered to other states. However, this policy is subject to change at any time and without prior notice.

 

Shipping Policy

Freight Shipping

At My Coffee Direct, our assortment includes items that surpass the regular postal carrier's capacity due to their size and weight. Consequently, these larger and heavier products are shipped via a freight carrier, with our discretion in selecting the carrier.

Please note that freight shipments are delivered to your curb; the delivery driver is not responsible for moving items indoors or to specific locations. We advise having assistance available to manage heavy or bulky items if personal relocation is not feasible.

Given the complexities associated with freight shipping, delays may occur due to factors beyond our control. Regrettably, we cannot assure precise delivery times due to these variables.

 

Lead Times

Orders placed Monday through Friday are promptly processed. Orders received on weekends (Saturday or Sunday) are typically processed on the subsequent business day, generally Mondays.

Items in stock usually ship within 2-3 business days following processing. However, products on backorder may necessitate additional business days before shipment.

While we strive to provide accurate lead times on our website, these estimates are not guaranteed due to potential fluctuations in supply and other unforeseen circumstances.

 

Order Confirmation

Upon placing your order, an order confirmation email will be promptly sent to you. This email signifies that your order has been received in our system, and we have pre-authorized your credit card for the purchase. Simultaneously, we reach out to our suppliers to confirm the item's availability for immediate shipment. If, for any reason, your item is on backorder or unavailable, we will cancel the pre-authorization and contact you via email. However, if your selected item(s) are readily available for immediate shipment (within 5 business days), we will proceed to process the charges and submit the order for shipment.

 

Order Shipment

For in-stock items, once we process the charges to your credit card, your order will typically ship within five business days from the date of your order. You can expect tracking information to be sent to the email address you provided during checkout within 24 hours of your order leaving the warehouse. If, for any reason, you do not receive tracking information within six business days, please feel free to follow up with us at sales@mycoffeedirect.com.

 

No Shipping Outside the USA

Please note that we do not offer shipping outside the United States.

 

Changing Address

In the event that an order has already been processed or shipped and you wish to modify the address, we will make every effort to accommodate this change. However, please anticipate delays for any address alterations. Should any additional charges arise from these address adjustments as required by our freight partners, the customer is liable for these costs, without exceptions.

 

Shipping Times

All shipping times serve as estimates and should not be perceived as guarantees. While we promptly notify our vendors of new orders to expedite shipping, if a customer decides to cancel an order due to a shipment not meeting the estimated timeframe, the customer is responsible for associated shipping charges, fees, warehouse storage costs, and any other fees related to the order. If a customer resorts to a chargeback due to shipping delays, they will be held criminally accountable for theft, without exceptions.

 

How To Prepare For Delivery

Upon the arrival of your item(s), it's imperative to examine the packaging. If any damage is observed, it is crucial to note it when signing for delivery. Failure to note damages during delivery and signing may limit our ability to assist in replacing the damaged item.

In the instance of damaged items, please send photos of the damage, the box, SKU, and a brief description to support@mycoffeedirect.com within 24 hours of arrival. Any visible signs of external damage, such as punctures, must be reported within the same time frame. Failure to report damage within this period will result in denial of returns, without exceptions.

 

Damaged Items

It is your responsibility to inspect delivered products for any damage or defects and notify us via email within 5 business days of receiving the delivery. Failure to report damage within this timeframe will result in the rejection of refunds, free replacement parts, discounts, or exchanges, without exceptions.

If damage is reported within the specified timeframe, we will provide options such as free replacement parts, discounts to retain the item as is, or the possibility of a refund or replacement.

Please report any damage via email to support@mycoffeedirect.com. We offer options for resolution, including free replacement parts, discounts for retaining the item as is, or the potential for a refund or replacement. We are solely an online dealer and cannot conduct or arrange repairs for damaged items. To be eligible for replacement parts, discounts, or refunds/full replacements, refrain from using the items. Upon choosing to keep the item for a discount or replacement parts, you have a 3-business-day window to accept or decline the offer, during which the items should remain unused. Ensure the packaging, box, and items are retained, as they might need inspection by the freight carrier.

In the case of delayed reporting exceeding 5 business days from the delivery date, we are unable to offer refunds, free replacement parts, discounts, or exchanges under any circumstances. After this period, we are beyond the timeframe to file claims with the freight carrier or manufacturer.

 

Missing Items

If any items are missing upon delivery, it is imperative to report it to us within 5 business days of receiving your order by contacting our customer service team at support@mycoffeedirect.com. Mark the delivery receipt as "missing" and notify the truck driver of the shortage before signing the receipt.

Allow a brief grace period for the carrier to locate the missing items. Should they remain untraceable, we will dispatch a replacement at no cost. However, claims for missing items reported beyond 5 business days from delivery will be rejected. We are not liable for any costs associated with project delays due to missing items; therefore, scheduling contractors should be avoided until items are received and thoroughly inspected.

 

Stolen Packages For Postal Deliveries (FedEx or UPS)

Please note that we are not accountable for stolen packages. If your shipment is marked as "delivered" by the postal carrier, you must file a claim with the carrier.

 

Shipping Options

Our standard "Curb-side" Pickup shipping is consistently free. Upon order submission, this option usually takes between 5-15 days for delivery to your doorstep.

 

 

 

Return Policy

Cancellations & Refunds

At My Coffee Direct, we take pride in offering industry-leading return policies. You can cancel your order at any time before its shipment, free of charge, except for specific cases such as custom orders (refer to details below).

For any questions, kindly reach out to us via email at support@mycoffeedirect.com or contact us at ‪(866) 718-2443.

 

Cancellations (Before Order Ships)

If the need arises to cancel an order, please promptly contact us so that we can provide a full refund before the order leaves our warehouse. Our agents are available during business hours at (‪(866718-2443, through the chat feature, or via email at support@mycoffeedirect.com.

 

Cancellations of Custom Orders

Please note that custom or made-to-order products cannot be canceled or refunded, as they are specifically crafted upon your order. If it's unclear whether your order falls under the category of custom or made-to-order, we encourage you to message or call us for clarification.

All sales are deemed final for custom-made and made-to-order products.

 

Refunds and Returns

Should you wish to exchange your product, you may do so. However, the customer assumes responsibility for any shipping costs incurred during the return and exchange processes.

Please be aware that transaction fees will be deducted from your refund, depending on the method of payment used. This typically ranges from 2.9% + $0.30 to 5.99% + $0.30 for the transaction.

It's important to note that not all shipped orders are eligible for return, as we source our products directly from manufacturers. Thus, if the manufacturer prohibits us from returning a product, we are unable to facilitate a return. Variability in this policy may occur on a case-by-case basis, therefore, feel free to contact us for specific details regarding your brand or product.

 

Privacy Policy

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

Among the types of Personal Data that this Service collects, by itself or through third parties, there are: Cookie, Usage Data, Email, Name, Social Media Account(s), and Location. Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.

We never sell, rent, or disclose personal information about you, except as disclosed in this policy.  

While on our sites, you may have the opportunity to opt-in to receive information and/or marketing offers from someone else or to otherwise consent to the sharing of your information with a third party, including social networking sites. If you agree to have your personal information shared, your personal information will be disclosed to the third party and the personal information you disclose will be subject to the privacy policy and business practices of that third party.

The Personal Data may be freely provided by the User, or collected automatically when using this Service. Any use of Cookies – or of other tracking tools – by the Service or by the owners of third party services used by this Service, unless stated otherwise, serves to identify Users and remember their preferences, for the purpose of providing the service required by the User and for remarketing.

Failure to provide certain Personal Data may make it impossible for this Service to provide its programs. The User assumes responsibility for the Personal Data of third parties published or shared through this Service and declares to have the right to communicate or broadcast them, thus relieving the Data Controller of all responsibility.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@mycoffeedirect.com.

 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@mycoffeedirect.com