Welcome to My Coffee Direct!
We're here to assist you in your journey to find the best coffee-related products. Please explore the sections below to find answers to common questions you might have.
About Us
My Coffee Direct is a dedicated online retailer specializing in top-quality coffee supplies tailored to your needs. Visit our About Us page to learn more about our Mission and Vision.
Authorized Dealer
Are you an authorized dealer for your products?
Yes, we are proud to be authorized dealers for the brands we support. You can find our list of trusted brands in the Brands section of the main menu.
Privacy Policy
What is your privacy policy?
To understand how we handle your personal information, please review our comprehensive Privacy Policy available in the Privacy section of our website.
Before Making a Purchase
What should I consider before making a purchase?
Before placing an order, ensure that the dimensions and size of the coffee equipment you're interested in are compatible with the available space you are going to put it in. My Coffee Direct cannot be held responsible if the dimensions do not align with your space.
Additional Considerations
Carefully review the specifications of the items you intend to purchase. If you have any questions or need further assistance, please reach out to us via email or live chat. We're here to help you make informed decisions.
Shipping & Delivery
Is there a shipping fee?
We offer FREE shipping for all orders within the continental United States. Currently, we do not offer international shipping.
Can I track my order?
Absolutely! Once your order is placed, our suppliers will provide tracking information as soon as your items are shipped. You will receive an email notification containing your order's tracking details.
Order Process
What happens after I place an order?
After placing an order, you will receive a confirmation email. If the item is in stock, our manufacturers will typically ship it within five business days.
Missing Tracking Email?
If you haven't received a tracking email within five business days of placing your order, please contact us at support@mycoffeedirect.com or through our Contact Us page.
Shipping Time Guarantees
We cannot guarantee shipping times, as they are subject to change. Shipping estimates provided are approximate. Please consider this when placing orders with specific delivery date expectations.
Returns
What is your return policy?
We are dedicated to your satisfaction. If you are not completely satisfied with your order, please reach out to us immediately. We will work with you to arrange an exchange, replacement, or refund within 14 days of your purchase. For brand-specific return policies, please check the Product Page.
Damaged or Defective Items
If your order arrives damaged, we will do everything we can to assist. We may arrange for replacement parts from the manufacturer or redelivery as necessary.
Where to Find the Full Return Policy
You can find our complete Shipping & Return Policy at the bottom of our website, which provides in-depth information on our return procedures and policies.
After Placing an Order
What should I expect after placing an order?
Once your order is placed, you will receive a confirmation email. We will charge your payment method to initiate order processing and prepare your shipment.
Shipping Timeframes
Shipping times vary depending on the item ordered. Some items may be in stock and ship within 24 hours, while others may take up to five business days. You will receive a tracking number within 24 hours of shipment.
Inspecting Your Delivery
Upon receiving your order, please inspect the packaging for any signs of damage. If you notice any damage, take pictures of the damaged packages before opening them and report the issue to us within five days of delivery. If the damage is attributed to the carrier, they will be responsible for resolving it at no cost to you.
Missing Parts or Damaged Deliveries
Always check the contents of your delivery upon receipt. If you find that the delivery is damaged or missing parts, please send us pictures of the damage, along with your order number, to support@mycoffeedirect.com. We will then contact our suppliers to facilitate the replacement of damaged items.
Tracking Information
If you do not receive a tracking number within a few days of placing your order, please contact us to ensure that we have the correct email address on file. We are committed to keeping you updated on shipping information.
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